Registration & Onboarding

I have problem with email verification. What’s next?

Here are a few steps you can take to resolve the issue:

1. Check Your Inbox and Spam Folder: Sometimes verification emails may end up in your spam or junk folder. Please check these folders and mark our emails as “Not Spam” to receive them in your inbox moving forward.
2. Resend the Verification Email: Typically, there is an option to resend the verification email on the same page where you’re prompted to verify your account. If you didn’t receive the email, please click on the “Resend Verification Email” button.
3. Check for Typographical Errors: Make sure that the email address associated with your sun.store account is spelled correctly without any typographical errors.
4. Wait for a Few Minutes: Sometimes, there might be a slight delay in receiving emails due to server issues. If the email doesn’t arrive immediately, please wait for a few more minutes.
5. Firewall or Email Filter Issues: Ensure that your email settings or firewall aren’t blocking emails from [sun.store email address]. You might want to add our email address to your contacts or safe sender list.
6. Contact Support: If none of the above steps work, please reach out to our customer support team. Provide them with your account details and the issue you are facing, and they will assist you in resolving the email verification problem.

What do I need to create an account on sun.store?

To create an account on sun.store marketplace, you’ll need the following:

1. Company Data: This is essential so that we can know more about your business and serve you better. Ensure you have your company’s official name, address, contact details, and any other pertinent details.
2. Active VAT ID: We require all businesses on our platform to have a valid and active VAT ID. This not only establishes your business’s credibility but also ensures that all transactions adhere to tax regulations.

Before starting the registration process, ensure you have these details at hand to make the process smooth and quick.

We recommend having all your documents and details ready before you begin the sign-up process to ensure a seamless and efficient experience. If you have any other questions or concerns, please don’t hesitate to contact our support team.

Who can register with sun.store?

All those involved in the solar industry are welcome to register, including small or medium-sized solar installers, solar design consultants, resellers working with individual or business clients.

How much does it cost to create an account?

Creating an account on our platform is completely free!

Is sun.store a B2C platform?

sun.store is a B2B marketplace for photovoltaic products.

Why can’t I see the price of products?

The product’s price is only shown after registration. First, you need to create an account at our store with a VAT number.

Registration & Onboarding