Orders and Logistics

How can I check the delivery price of the product?

f you would like to calculate the shipping price, you need to go to the product page, by clicking on the “offer page” green button, then on the right side of the screen you can find the dedicated field to calculating the shipping price.

• Select the flag of the desired country and add your destination postal code.
• The shipping price will be calculated automatically.
• If the shipment cost is not calculated automatically you have to start a negotiation and request it from the seller.

If your country destination flag is not listed, the shipping is not available.

What’s delivery by sun.store?

If you are considering becoming a merchant on our platform, but you have doubts or lack experience with goods shipping or CC, you can choose sun.store as your shipping partner.

Our shipping cost calculation can be integrated into each of your warehouses, after confirming with us all of the needed details. Shipping price is calculated differently for each warehouse based on location, product weight, and product quantity.

Once the order is confirmed, the seller needs to prepare the order for pick up with packing standards. Then sun.store sends all of the required shipping labels.

The shipping partner collects the goods and transports them directly to the buyer.

The seller gets an invoice after each transaction. Buyers and sellers can track the shipment from the tracking link uploaded to the negotiation field in sun.store.

Are my goods insured?

Yes, your goods are fully insured in case of damage or loss.

If arrival goods do not follow your expectations, you have “x” days to inform us about an issue.

Please send us an email at: [email protected] and ask about our Complaint Form.

Fill the form with the transaction number the name/model of the damaged product, and serial numbers, and include a detailed description. Take pictures of the damaged goods that you are claiming.

We will access the photos and investigate the possible causes. Please take clear and presentable photos of the damage.

You can also attach any other documents you might have – including the waybill, CMR document, photos of the packed shipment,

In the email body, you can simply describe the occurred situation.

Once we receive your email, you will be informed about further steps, however, the time of reimbursement may vary depending on our logistic partner.

We will keep you updated throughout the process.

What’s the status of my shipment?

You can check the status of your shipment in the link provided to the attachments to the delivery/pick-up field on the negotiation page.